Terms & Conditions

1. Acceptance of Terms

By accessing or using Online MEPCO Bill (the "Site"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the Site.

2. Description of Service

Online MEPCO Bill provides free, informational tools and content related to MEPCO (Multan Electric Power Company) electricity billing, including bill lookup assistance, duplicate bill access, a bill calculator, tariff information, connection guides, payment guides, complaint-tracking assistance, and related educational blog content.

Some tools on this Site work by directing you, or helping you access, official third-party portals (such as MEPCO's or PITC's official systems) rather than storing or processing your utility account on our own servers.

3. No Affiliation With MEPCO

Online MEPCO Bill is an independent website and is not affiliated with, endorsed by, or officially connected to Multan Electric Power Company (MEPCO), the Pakistan Information Technology Company (PITC), NEPRA, or any government body. We do not have the authority to modify your MEPCO account, process official payments on MEPCO's behalf, or guarantee the resolution of any complaint. For official account actions, always use MEPCO's verified channels.

4. Accuracy of Information

We make a genuine effort to keep tariff rates, process descriptions, and guides accurate and current. However:

• Tariffs, policies, and procedures set by MEPCO and NEPRA can change without notice, and this Site may not reflect a change immediately.
• Where we're not confident in a specific figure (such as an exact per-unit tariff rate), we say so directly and point you to the official source rather than publish a guess.
• You should always verify bill amounts, due dates, and payable figures against your official MEPCO bill or the official MEPCO/PITC portal before making a payment or relying on the information for a financial or legal decision.

5. Acceptable Use

When using this Site, you agree not to:

• Use automated systems (bots, scrapers) to extract content or overload our tools with excessive requests.
• Attempt to interfere with, disrupt, or gain unauthorized access to the Site or its underlying systems.
• Use the Site for any unlawful purpose or in violation of any applicable local, provincial, or federal law.
• Submit false, misleading, or another person's information through our contact or lookup tools with intent to cause harm.

6. Third-Party Links & Tools

This Site links to and, in some tools, redirects you to third-party websites, including MEPCO's and PITC's official portals, banking apps, and mobile wallets. We do not control these third parties and are not responsible for their content, accuracy, availability, or practices. Your use of any third-party site is governed by that site's own terms and privacy policy.

7. Intellectual Property

The design, layout, original written content, and branding of this Site are the property of Online MEPCO Bill unless otherwise noted. You may not reproduce, distribute, or create derivative works from this content without permission, except for personal, non-commercial reference. Third-party trademarks (including "MEPCO") referenced on this Site belong to their respective owners and are used descriptively, not to imply endorsement.

8. Limitation of Liability

To the fullest extent permitted by law, Online MEPCO Bill and its operators shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Your use of, or inability to use, the Site or its tools.
• Reliance on information, tariff figures, or guides provided on the Site.
• Errors, delays, or interruptions in third-party services this Site links or redirects to.
• Any billing dispute, payment issue, or account matter that must ultimately be resolved directly with MEPCO.

The Site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied.

9. Indemnification

You agree to indemnify and hold harmless Online MEPCO Bill and its operators from any claims, damages, or expenses arising from your misuse of the Site or violation of these Terms.

10. Service Availability

We aim to keep the Site and its tools available and functioning, but we do not guarantee uninterrupted access. Tools that depend on official third-party systems (such as bill lookups) may be temporarily unavailable if those systems change, are under maintenance, or are otherwise inaccessible — in such cases, we aim to direct you to the relevant official portal instead.

11. Changes to These Terms

We may revise these Terms & Conditions from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan, without regard to conflict of law principles.

13. Contact Us

Questions about these Terms & Conditions can be sent to support@onlinemepcobill.com or through our Contact Us page.