Privacy Policy

1. Introduction

Online MEPCO Bill ("we", "us", "our", or "the Site") provides free, independent tools and information to help MEPCO electricity consumers check bills, calculate estimates, and find tariff, connection, and payment information. This Privacy Policy explains what information we collect when you use this website, how it's used, and the choices available to you.

By using this Site, you agree to the practices described in this policy. If you don't agree, please discontinue use of the Site.

2. Information We Collect

Information you provide directly

• Contact form submissions — your name, email address, and message when you contact us.
• Bill lookup inputs — the reference or consumer number you enter into our bill-check, duplicate bill, or tracking tools.
• Newsletter sign-up — your email address, if you subscribe to blog updates.

Information collected automatically

• Usage data — pages visited, time spent, referring site, and general navigation patterns, typically collected through analytics tools like Google Analytics.
• Device & browser data — IP address (used only in general/anonymized form for analytics), browser type, operating system, and screen size.
• Log data — standard web server logs maintained for security and troubleshooting purposes.

3. How Our Bill Tools Handle Your Data

When you use a tool on this Site to check a bill, download a duplicate bill, or track a complaint, here's specifically what happens:

• The reference/consumer number you enter is used only to retrieve or redirect you to the relevant information for that number.
• We do not create a permanent account or profile tied to your reference number.
• Lookup results may be held in a short-term server cache (typically under 15 minutes) purely to speed up repeated requests — this cache is not a permanent record and is not linked to your identity.
• We do not sell, rent, or share the reference numbers you enter with third parties for marketing purposes.

4. Cookies & Tracking Technologies

Like most websites, we use cookies and similar technologies to operate the Site and understand how it's used. These include:

• Essential cookies — needed for basic site functionality.
• Analytics cookies — help us understand aggregate traffic patterns (e.g., Google Analytics).
• Advertising cookies — used by ad networks, including Google AdSense, to serve relevant ads (see Section 5).

You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.

5. Google AdSense & Advertising

This Site may display advertisements served by Google AdSense and other third-party advertising networks. These networks may use cookies, web beacons, and similar technologies to collect information about your visits to this and other websites, in order to provide advertisements about goods and services that may interest you.

• Google uses advertising cookies (such as the DoubleClick cookie) to serve ads based on your prior visits to this and other websites.
• You can opt out of personalized advertising by visiting Google's Ads Settings.
• You can also learn more about interest-based advertising and opt out of participating vendors at aboutads.info.
• Third-party vendors, including Google, may use cookies to serve ads based on someone's past visits to this website or other websites.

6. How We Use Information

We use the information we collect to:

• Operate, maintain, and improve the Site's tools and content.
• Respond to messages sent through our contact form.
• Send blog/newsletter updates, if you've subscribed (with an option to unsubscribe at any time).
• Understand aggregate usage trends to improve content and site performance.
• Detect, prevent, and address technical issues or abuse.

7. Third-Party Links & Services

Our bill-check and tracking tools often direct you to official third-party portals, including MEPCO's and PITC's official bill and complaint systems, or to your bank's mobile banking app. Once you leave our Site, that third party's own privacy policy governs how your information is handled — we encourage you to review it.

We are not responsible for the content, accuracy, or privacy practices of external websites linked from this Site.

8. Data Security

We take reasonable technical and organizational measures to protect the information we handle. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

This Site is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Your Rights & Choices

• Cookie controls — adjust or block cookies through your browser settings at any time.
• Ad personalization — opt out via Google Ads Settings or aboutads.info, as noted in Section 5.
• Newsletter — unsubscribe using the link included in any email we send.
• Contact requests — reach out via our Contact Us page for questions about data we may hold related to a message you've sent us.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at support@onlinemepcobill.com or through our Contact Us page.